Our Mission and Values

To provide best in class housing maintenance to Service families.

Our values are:

Our Service Families
We aspire to develop a best in class service, aimed at minimising breakdowns and optimising responsiveness to the occupants of Service Families Accommodation. In developing our relationship, we will measure our activities against their potential to improve the service to our customers. We will confirm this alignment through regular surveys and consultation with representative bodies.

Health and Safety
We shall employ best safe working practice and adopt a Target Zero policy to accidents, incidents and occupational illness as a means of ensuring that we provide a safe working environment for employees and customers alike.

Collaboration
We will actively collaborate in all aspects of the execution of the contract and we will share responsibility for the resolutions of differences and issues in accordance with the procedures prescribed within the Housing Prime Contract. Through our values of openness and collaboration we will promote an environment which actively reduces the potential for fraud. We jointly commit to developing a fully integrated delivery structure, aimed at eliminating unnecessary bureaucracy and optimising the efficiency of the maintenance of the SFA estate.

Trust
We will work together in mutual openness to promote trust, through eliminating any potential for fraud in our joint working. We agree to deal fairly, honestly, and openly at all times, in order to achieve quality of service and value for money.

Honesty
We agree to face up to potential difficulties, whether within our respective organisations or in our shared working relationship, and to seek resolutions of such difficulties openly, speedily and objectively. We will behave and act with high standards and have an ethical approach to business activities.

Exchange of Information & Mutual Assistance
We agree to share information pertinent to the Housing Prime Contract and the maintenance of the MOD SFA, and to work together to ensure our information systems supply fit for purpose information. We agree to provide constructive assistance and mutual support in solving problems to the benefit of the specified objectives of the contract.

Continuous Improvement
We shall work together to identify areas for improvement and ensure that lessons learned are incorporated into joint working practices.