Guides to Points of Contact

The following table provides a ready reference on who to call when you need assistance with any particular aspect of your property.

Enquiry

Who to Contact

Accommodation Charges

Defence Estate’s Housing Information Centre (HIC)

Aerials

MODern Housing Solutions Help Desk
(Note: this only applies to aerials installed by MHS)

Antisocial Behaviour

Housing Information Centre

Asbestos (suspicion of)

MODern Housing Solutions Help Desk

Applications for Housing by people who are not occupants yet

Housing Information Centre

Carpets and Curtains

MODern Housing Solutions
Subject to DE Approval.
Note: Carpets and Curtains are not part of the MHS Service as any requests must be first approved by DE. Contact the MHS Help Desk and we will liaise with DE to obtain approval on your behalf.

DIY

Housing Information Centre

Drainage

Coordinated but not supplied by MODern Housing Solutions.
Note: Drainage outside of the external wall is the responsibility of Project Aquatrine, a separate DE contract. Occupants should contact the MHS Help Desk who will pass on the details to the responsible Contractors.

EMERGENCIES

MODern Housing Solutions Help Desk

Furniture

Housing Information Centre

Garages (within the curtiledge of a property)

MODern Housing Solutions Help Desk

Garages (detached blocks)

MODern Housing Solutions Helpdesk
Subject to DE Approval

Gutter Clearance

MODern Housing Solutions Help Desk

Improvements to your property
(New Facilities / Upgrades)

MODern Housing Solutions Help Desk
Subject to DE Approval.

Insurance

Housing Information Centre

Irregular Occupancy

Housing Information Centre

Litter and Fly Tipping

MODern Housing Solutions
Subject to DE Approval.

Moving to another SFA property

Housing Information Centre

Moving to another area

Housing Information Centre

Neighbourhood problems

Housing Information Centre

Painting (inc. outside painting such as doors and brickwork).

MODern Housing Solutions Help Desk
Subject to DE approval

Pest Control

MODern Housing Solutions Help Desk

Playground Maintenance and Inspections

MODern Housing Solutions Help Desk

Repairs

MODern Housing Solutions Help Desk

Roads

MODern Housing Solutions Help Desk.
Note: Not all roads in the Married Quarter estate are included under the MHS Service.

Satellite Dishes

Housing Information Centre

Special Needs Adaptations

Housing Information Centre

Steetlighting

MODern Housing Solutions Help Desk
Note: Not all streetlights in the Married Quarter estate are included under the MHS Service.

Tree Pruning

MODern Housing Solutions Help Desk

Utility Billing

Housing Information Centre

Water Supply

Coordinated but not supplied by
MODern Housing Solutions